Frequently Asked Questions
Everything you need to know about shopping with HBK.
How do I determine the right size for my order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific garment measurements.
What is your return policy?
HBK offers a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like earrings and swimwear cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey through our carrier's portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are HBK products ethically sourced?
Sustainability and ethics are at the heart of HBK. We partner exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.